Payment Policy

Effective Date: January 1, 2026

Welcome to DigitalHalal.co (“DH.co”, “we”, “us”, or “our”). This Payment Policy explains how payments are processed on our platform, including how vendors receive payments, the payment methods we accept, and any applicable fees.

By using DH.co, you agree to comply with the terms outlined in this Payment Policy.

1. Payment Processing

A. Customer Payments

• Payment Methods: DH.co accepts payments through a variety of third-party payment gateways, such as credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure online payment methods.
  
  
• Order Completion: When a customer places an order on DH.co, payment is processed immediately through our third-party payment processor. Orders will be confirmed once payment is successfully processed.
  
  

B. Vendor Payments

• Payment Flow: DH.co processes payments for orders placed on our platform. The total payment, including any applicable taxes and shipping fees, is collected by DH.co and held until the order is completed and fulfilled by the vendor.
  
  
• Payment to Vendors: After the order has been fulfilled and the customer’s payment is confirmed, DH.co will disburse the payment to the vendor. Payments are typically processed on a [weekly/bi-weekly/monthly] basis, depending on the vendor’s agreement with DH.co.
  
  
• Payment Method for Vendors: Vendors will receive their payments via [Bank Transfer, PayPal, etc.]. Vendors must provide accurate payment details during registration to ensure successful payments.
  
  

2. Fees

A. Platform Fees

• Commission Fees: DH.co charges a commission on every sale made through the platform. The commission percentage will vary depending on the product category and vendor agreement. The commission fee will be deducted from the total sale amount before payment is disbursed to the vendor.
  
  
• Subscription Fees: If applicable, vendors may be required to pay a subscription fee or listing fee to list their products on DH.co. These fees will be clearly outlined during the registration process.
  
  

B. Payment Processing Fees

• Transaction Fees: All payment transactions are processed through third-party payment gateways, and vendors and customers may be subject to payment processing fees set by those third parties. These fees are typically deducted from the total amount before funds are disbursed to the vendor.
  
  
• Currency Conversion Fees: If transactions involve currency conversion, additional fees may apply. DH.co is not responsible for currency conversion rates or fees charged by payment processors.
  
  

3. Refunds and Chargebacks

A. Customer Refunds

• Return and Refund Process: If a customer returns a product or requests a refund, the vendor is responsible for handling the return in accordance with DH.co’s Refund and Return Policy. DH.co may assist in processing refunds through third-party payment processors, but vendors are ultimately responsible for issuing refunds.
  
  
• Refund Timing: Refunds will be processed back to the customer’s original payment method. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment provider.
  
  

B. Chargebacks and Disputes

• Chargebacks: If a customer disputes a transaction with their payment provider (e.g., credit card chargeback), DH.co may withhold payment to the vendor pending resolution of the dispute.
  
  
• Vendor Responsibility: Vendors are responsible for addressing chargebacks and disputes related to their products. If a chargeback is filed against a vendor’s sale, the vendor may be required to repay DH.co for the amount of the chargeback, plus any associated fees.
  
  

4. Sales Tax

A. Sales Tax Collection

• Marketplace Facilitator Laws: DH.co is required by law to collect and remit sales tax on behalf of vendors in certain states in which DH.co has economic nexus. We will collect and remit applicable sales tax on orders for customers in these states.
  
  
• Vendor Responsibility: Vendors are responsible for ensuring that they comply with all state and local tax laws, including the collection and remittance of sales tax for orders outside the states where DH.co is required to collect tax.
  
  

B. Tax Reporting

• Tax Documentation: DH.co may provide vendors with tax reports at the end of the fiscal year to assist with tax filings. Vendors are responsible for reporting their income and sales tax compliance to the relevant authorities.
  
  

5. Payment Disbursement and Timing

A. Payment Schedule

• Vendor Payments: DH.co processes vendor payments on a [weekly/bi-weekly/monthly] basis, or as otherwise agreed upon. Payments will be disbursed to the vendor’s designated payment account after the transaction has been successfully processed and the customer’s payment is confirmed.
  
  
• Payment Delay: In certain cases, payments may be delayed due to issues such as chargebacks, disputes, or fraudulent activity. DH.co will notify vendors in case of such delays.
  
  

B. Payment Disbursement Timing

• Processing Time: Once an order has been fulfilled and payment has been processed, vendor payments will be initiated. The actual timing of the disbursement depends on the third-party payment processor and may take 15.
  
  

6. Payment Disputes

If a vendor believes that a payment is incorrect or that funds were not properly disbursed, they must contact DH.co’s support team within 3 days of the payment date. DH.co will investigate the issue and provide a resolution.

7. Currency and Payments in Multiple Regions

DH.co supports transactions in USD for customers and vendors in the United States. For international vendors, DH.co may support payments in other currencies. Please note that currency conversion fees may apply, as charged by the third-party payment processor.

8. Amendments to This Payment Policy

DH.co reserves the right to update or modify this Payment Policy at any time. Vendors will be notified of any significant changes via email or a notification on the platform. Continued use of DH.co after changes to the Payment Policy constitutes acceptance of the new terms.

9. Contact Us

If you have any questions or concerns regarding this Payment Policy, please contact us at:

DigitalHalal.co
Email: contact@digitalhalal.co