Refund & Return Policy

Effective Date: January 1, 2026

At DigitalHalal.co (“DH.co”, “we”, “us”, or “our”), we strive to provide a smooth shopping experience for our customers. If you are not fully satisfied with your purchase, we offer a straightforward refund and return policy.

By purchasing products from DH.co, you agree to comply with the terms outlined in this Refund & Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be requested within 30 days from the date of delivery.
  • Condition of Product: The product must be in its original condition, unused, and with all original packaging intact (if applicable). For food products, the packaging must be unopened.
  • Proof of Purchase: Customers must provide a receipt or proof of purchase when initiating a return or refund request.
  • Non-returnable Items: Certain items are non-returnable, including:
    • Perishable goods (e.g., fresh food or groceries)
    • Opened or used food products
    • Gift cards or digital downloads
    • Custom or personalized items

2. How to Request a Return

If you wish to return a product, follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at contact@digitalhalal.co within the return window to request a return authorization. Include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a return authorization along with instructions on how to return the product.
  3. Shipping the Return: You are responsible for the cost of return shipping, unless the product is damaged, defective, or incorrectly shipped. Please use a trackable shipping service or purchase shipping insurance for items over $75.
  4. Return Shipping Address: Return products to the following address:
  5. Refund Process: Once we receive the returned product and verify its condition, we will process the refund within 15 business days. Refunds will be issued to the original payment method.

3. Refunds

  • Refund Eligibility: Refunds are issued if the product meets the return eligibility criteria outlined above. The refund will be for the product's purchase price only, excluding any shipping or handling charges.
  • Refund Processing Time: Once the returned item is received and inspected, the refund will be processed within 15 business days. Refunds will be credited to the original payment method used for the purchase.
  • Partial Refunds: If the product shows signs of use or damage beyond what is necessary to inspect the product, DH.co reserves the right to issue a partial refund or refuse the return.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, please initiate a return for the original item and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please follow these steps:

  1. Contact Us Immediately: Notify our customer support team within 15 days of receiving the product by emailing contact@digitalhalal.co.
  2. Provide Evidence: Provide photos or videos of the damaged or defective product to assist with the claim.
  3. Return Instructions: We will provide you with a prepaid return shipping label to send back the damaged product, and we will process a full refund or replace the item at no additional cost to you.

6. Vendor Responsibility

Since DH.co operates as a marketplace, vendors are responsible for the quality and safety of the products they sell. If a return request is related to the quality or authenticity of a product, the vendor will be responsible for addressing the issue in accordance with DH.co’s policies.

In the event of a return, vendors must:

  • Respond promptly to return requests from customers.
  • Provide a refund or resolve the issue as per DH.co’s return guidelines.
  • Bear the cost of return shipping if the product is defective, damaged, or not as described.

DH.co reserves the right to intervene in the case of disputes between vendors and customers, especially when a product is deemed unsafe or when legal requirements are not met.

7. Non-Returnable or Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Products that cannot be returned due to hygiene or food safety regulations.
  • Opened, used, or perishable food items.
  • Custom or personalized products.
  • Gift cards, digital products, or downloadable content.

8. Canceling an Order

If you wish to cancel an order before it is shipped, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled.

9. Changes to the Refund & Return Policy

DH.co reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will reflect the date of the most recent update. You are encouraged to review this policy periodically.

10. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us at:

DigitalHalal.co
Email: contact@digitalhalal.co